Mandates integration of Data across various departments
Holding a recent review meeting at the Secretariat regarding the data integration process across various government departments Mr Bhaskar Katamneni, IAS Secretary, ITE&C and RTG Departments said that in the near future, citizens will no longer need to physically carry any documents related to them.
‘All their documents will be digitally available on their mobile phones and the government is working towards this goal’ informed Mr Bhaskar.
He said that despite numerous departments having data there is no centralized data system within the government. This he said is creating technical barriers that hinder the efficient delivery of government services to citizens, with seamless integration of data.
Reiterating the Chief Minister, Mr N. Chandrababu Naidu’s directive wherein citizens should no longer be required to visit government offices and instead, they should be able to access all the services they need via their mobile phones.
However, to ensure these services are delivered effectively, faster data integration between departments is crucial.
In alignment with this vision, the Real-Time Governance Society (RTGS) is establishing a large data lake to integrate data from all departments of the state government. This initiative will help provide more efficient digital services to citizens, he said.
Smartphones to Hold All Certificates
The government’s goal is for citizens to be able to easily access the certificates they need without visiting any office, simply by using their mobile phones. As part of this initiative, the government recently launched WhatsApp Governance.
Speaking of the MoU with Meta he apprised that currently, 163 services are available via WhatsApp Governance, and in the future, all services and various certificates required by citizens will be accessible through WhatsApp.
Citizens will be able to download all their related certificates, such as educational qualifications, caste, income, birth, and death certificates, through WhatsApp without needing to visit any official office, said the IT secretary.
Additionally, citizens will be able to file complaints and raise their grievances through WhatsApp. Citizens will not need to carry physical documents, such as a driving license. Instead, showing them on their mobile phone via WhatsApp will be sufficient.
Citizens can also store certificates in Digi lockers, which will allow them to securely download and access their certificates as needed.
The government aims to provide citizens with three main services through WhatsApp: obtaining certificates, accessing information, and requesting services from the government.
Appoint CTDOs
The secretary also urged every department to appoint a Chief Data Technical Officer (CDTO).
The meeting was attended by Mr K. Dinesh Kumar, IAS CEO of the Real-Time Governance Society and other department heads participated in the meeting.
